Standard shipping within 48–72 business hours. Once your order has been placed, it will be shipped to the address provided and delivered within an estimated 48–72 business hours, starting from the day after purchase. Orders placed over the weekend will be processed on the next business day.
• For made-to-order products, production and shipping may take up to 14 business days.
• Shipping costs €9 for orders under €80.
• Free shipping on orders over €80.
• For made-to-order products, production and shipping in 14 days or less.
• The shipping cost will be €9.
Standard shipping within 48 business hours. Once your order has been placed, it will be shipped to the address provided and delivered within a maximum of 48 business hours, starting from the day after purchase. Orders placed over the weekend will be processed on the next business day.
• For made-to-order products, production and shipping may take up to 14 business days.
• Shipping costs €35.
• Standard shipping within 3–5 business days. Shipping costs €18 for Germany, Belgium, Luxembourg, the Netherlands, Portugal, France, and Austria.
For Greece, Hungary, Bulgaria, Croatia, Cyprus, Denmark, Slovakia, Slovenia, the United Kingdom (UK), Finland, Estonia, Latvia, Lithuania, Poland, Malta, the Czech Republic, Romania, and Sweden, shipping costs €21.
If you pay by bank transfer, your order will be shipped once payment has been received.
• For made-to-order products, production and shipping may take up to 14 business days.
* The delivery times indicated refer to business days. During promotional periods, sales, Black Friday, discount campaigns, or high-volume shipping periods such as Christmas, orders may experience slight delivery delays.
* The Real Studio is not responsible for any additional costs arising from customs duties, import taxes, or similar charges.
If the purchased item has manufacturing defects or has been damaged during shipping, THE REAL STUDIO will cover all associated costs.
However, if the return or exchange is requested for reasons unrelated to a defect (for example, “I don’t like it” or “I prefer another color”), the shipping costs will be borne by the customer.
We would love to be able to take care of everything, but we are a small, artisanal company with small margins. To do this, what was purchased must be with all the pieces and must be in the same conditions, that is, it must not have wear or smells, stains, but in the same way in which it was delivered to you.
You have a maximum period of 14 days from receipt of the order so that you can make any return.
** Remember that all 3D printed items have a high quality, which is not exempt from variations caused by humidity of the material, vibration during manufacturing, etc. In addition, everything is manufactured in a digital-artisan way so no two are the same. All manufactured items are verified and we guarantee their high quality. These small variations are not considered defects, making each item unique.
By the same payment method that you have made (remember that, if the return is for unfounded reasons, you will only be refunded the value of the purchase, meaning that the shipping price will be discounted).
Here is a summary of what was stated above
Please email us at hello@therealstudio.design and include the following information:
1 The item you would like to exchange or return.
2 How you would like us to process the return or exchange.
• Exchange for a different colour of the same item or component (lamp base, etc.). The replacement item cannot have a higher value than the original purchase.
• Alternatively, we can issue a gift card for the corresponding amount, valid for 1 year.
1 Reason for the return or exchange.
Please describe the reason in as much detail as possible.
2 Collection address.
Let us know where we can collect the item. You will only need to package it securely in its original box or similar packaging, and our courier will collect it from you.
Once we receive and inspect the returned item, we will process the agreed exchange or, if you prefer to keep the amount for a future purchase, we will send you a gift card for the corresponding value by email.
You have a maximum period of 14 days from receipt of the order so that you can make any return.
Yes, for a product of the same value, as long as it is not a personalized product via private message, yes, with the CUSTOMER assuming the shipping and return costs.
48/72 hours as long as there is stock, if there is not we need time to manufacture it, at most your order will arrive in 14 business days. Keep in mind that we are very small and we work in a digital-artisan way
Stripe, which is a credit card and PAYPAL payment gateway.
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